I love the actual product but a couple of other things were weird when it came to shipping. The way yall do your shipping labels is misleading, even this email says you fulfilled our order 16 days ago, nope received product 6 days ago. After i received my first email saying the label had been printed and gave me tracking info, i assumed it was in route. I finally had to email yall 10 days later and ask why there was no tracking info associated with the number and you explained it was a pre-order, i get that, but don't send me tracking info unless it is actually in the mail. I have had enough horrible shipping experiences that i think my package is lost again.